NetEase
 

Internet Search
Search from:

Type Keywords:




Find us on Facebook

CCleaner - Freeware Windows Optimization

Defraggler



Customer Limits at select locations
Effective June 16, 2014, we will no longer be adding customers to the Chesterfield or Borron locations. Due to the mix of older clients and new clients we are forced to utilize older technology at these locations which limits the amount of data that can be streamed. Until such time that all client radios can be upgraded, we will not add additional customers to these sites.
Top
June 14, 2014 Storm Damage
Again storm damage took its toll on customers in Henderson County on June 14, 2014. This required replacing all equipment on one of the towers in Lexington and we had service restored by the afternoon of June 15.
Top
June 29, 2014 Storm Damage
Storm damage at our Parsons Network Operations Center caused Internet outages for extended period for Decatur and Henderson County customers. As storms rolled through Parsons early Sunday morning, we lost some major equipment. Technicians worked throughout the day and had service restored in all areas by 7:00 PM. Dial up customers were affected into Monday morning, June 30, as we had to wait until equipment from the telephone service could be replaced.
Top
Welcome New Staff Member
Please join us in welcoming Christy Hawley as our newest staff member. Christy has been busy getting adjusted the last few weeks and is now up and running as our new Office Manager. Christy will be handling customer calls and working with customers one on one in the office as well.
Top
Updated Invoices
Effective February 1, 2014, customers will experience a new look with their monthly invoices. We have teamed up with FreshBooks to deliver your invoices to you and offer more payment options. For answers to questions about the new system, check here.
Click here for more information.
Top
Wayne County Dial Up Access
Effective November 1, 2013, NetEase will no longer offer dial up modem access to the Internet in Wayne County. Due to the decrease in dial up customers, it is no longer possible to continue offering this service. Please note this only affects dial up customers that dial 931-722 to access the Internet. Customers should make arrangements with another provider prior to November 1. We apologize for the inconvenience.
Top
Maintenance Outage
On July 24, There was a extended maintenance outage between midnight and 0530 AM in the Parsons NOC while we relocated equipment. We apologize for the inconvenience.
Top
CRAM-MD5 SMTP Connections
Effective June 26, 2013 we will no longer support CRAM-MD5 SMTP Connections. If you cannot send mail, please check this page for a quick fix.
Click here for more information.
Top
Mail Server Upgrade
Starting June 1, we will be migrating customer mailboxes to a new mail server. With 25GB mailbox sizes, more spam control features and much more! Please read this important notice about upcoming changes and changes you can make right now to make this transition transparent.
Click here for more information.
Top
NetEase Office Relocated
After 16 years at our 39 Tennessee Avenue South location in Parsons, we have relocated our offices to a new address. Our new offices are located at 2210 Highway 641 South Unit 5, Parsons, TN. Just minutes from our old location, go south on Tennessee Avenue and we will be on the right next door to the Decatur County Animal Clinic. Our mailing address is still PO Box 55 and our phone number is still the same. We invite you to come by our new office and see what progress we have made.
  Top
Phishing Attempts
We have noticed several attempts from malicious e-mails targeted at our customer base posing as NetEase System Administration or NetEase Customer Service asking for username and password information. Please be aware that NetEase NEVER will ask for user information like this. Please forward any such phishing e-mails to abuse@netease.net and disregard. We do make every attempt to stop such activity, but there are always exceptions that make it past our filters.
 
Top
Computer Cleanup Services
Spyware Cleanup, Operating System Repair and more. NetEase now offers computer cleanup and repair services. Spyware is one of the number one causes of a slow computer. Our in-house technicians use years of experience to rid your PC of known problems and make your computer run better. Bring your computer in and let us show you what we can do.
Click here for more information.
Top