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Quick reference for checking settings for mail, connections, and more.
E-Mail Support
Can't find a solution here? Drop us an e-mail and a technician will respond within 24 hours in most cases.

Please refer to these pages to see if your problem has already been addressed. If you are unable to find a solution to your problem feel free to contact NetEase Help Desk for assistance.

Computer DocComputer Repair Services
Our technicians have been assisting customers in ridding their computers of spyware and performing operating system maintenance for almost 20 years. We also repair laptops! Broken laptop screen? No problem. Bring your computer to our office at 2214 Highway 641 South, Parsons, TN or contact our Help Desk at 888-463-8327 (845-5640 Local Calls) and ask to make an appointment to bring your PC in.

Remote Support
We now offer remote support! If you can get online, we can remote into your computer and fix your problem while you watch. Remote support is secure and saves you time and money! Contact us today for options and pricing.

Services include Spyware Cleanup, Virus/Trojan Removal, Operating System Cleanup, Operating System Install/Reinstall, Service Pack Installation, Hardware Upgrades, Memory Upgrades and more.

A trip charge will be applied once for any on-site issues. NetEase makes every effort to back up your data prior to working on your computer, however Netease is not responsible for data loss due to faulty hardware or corrupted files.

We also offer additional services including networking, data cable installation, computer hardware installation and maintenance and much more. Contact us for information on how you can put our experience to work for you.

Are you sharing files online with other computers?
Until recently, attaching files to an email was the most popular form of sharing files online. Unfortunately, due to several limiting factors, this can often be a problem when the files are too big. This also becomes a problem when you need to share that file with several users. With the latest boom of online file sharing services, it is a little confusing to know which one would be the best solution for you.

TopTenREVIEWS offers a nice side by side comparison of the most popular file sharing services. This is good reference for those trying to decide which would work best. One service that is not mentioned in their reviews is OneDrive. Formerly known as SkyDrive. Lifehacker.com has a nice article comparing OneDrive to other cloud services. If you are sharing Microsoft Office files like Excel Worksheets or Word Documents, OneDrive has a definite plus using MS Office Online directly from your online OneDrive.

Our technicians can assist you in choosing the right file sharing solution and demonstrate how to utilize cloud services get the most from your experience. Contact our office at 731-845-5640 and make a appointment today.

Windows XP Support has gone away. Have you upgraded?
April 8, 2014 Microsoft officially discontinued support for Windows XP. Windows XP has been a favorite operating system for many users for the past 12 years. With so many new technologies available, it is no longer feasable for Microsoft to continue support for XP so many users are scrambling to see what their options are.

Our technicians understand the frustration of moving to a new computer. Will I lose my pictures? What about my e-mail? My settings? If you have purchased a new computer or you are looking to upgrade to a newer operating system, call us at 731-845-5640 to make a appointment to have us migrate your files to your new computer. We will take the frustration out of making the change.

Additionally, our in-house technicians can provide assistance in helping you learn how to get around your new operating system.

Click here for information from Microsoft about XP support ending.

Prevent your e-mail account from being compromised
There are many reasons to maintain a strong password for your e-mail. It is also important that your e-mail password is not the same as other passwords you use online. And it is even more important that your do not give that password to anyone or allow online services to use your e-mail password.

Within the last week we have caught compromised e-mail accounts where attempts were made to send mass amounts of unsolicited e-mail through the compromised account. Our only course of action is to immediately disable the e-mail account until the user can be contacted and a new password set. In at least one case, the account had been compromised by online submission of their e-mail address and password to a online service to access their address book. Although we are aware that there are valid services that offer to utilize your address book, we strongly advise against it. In fact, with our web mail service, this will simply not work.

If you utilize e-mail services through NetEase, you can change your password via our web mail interface. Once logged in, click the block in the top right corner and choose Settings. We suggest you change your password often and use aggressive passwords.

Click here for tips on preventing your e-mail account from being hacked.

Getting Rid of Toolbars
Not all toolbars are bad, however they can sometimes take over your Internet browser. Here are a few tips that will help you manage the toolbars in your web browser.

NetEase Internet Access Service provides free technical support for connectivity related issues and software issued to the customer by NetEase.
This does not include support for third party utilities, hardware related issues, non-Internet related software, add-on software or general computer usage. Support is also not provided for software issued by NetEase Internet Access Service that has been modified by other means. For information regarding our Customer Service Policy please click here.