For each visitor to our Web site, our Web server automatically recognizes only the consumer's domain name, not the e-mail address (or any other personal information).

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. This is never done without the consumer's knowlege.

The information we collect is used to improve the content of our Web page, used by us to contact consumers for support purposes and not shared with other organizations for commercial purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address and telling us that you do not want to receive e-mail from our company.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding request they have made on-line. They also may receive telephone contact from us confirming that the service received was satisfactory. If you do not wish to receive such telephone calls, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address. Please provide us with your correct phone number.

Reports of activity in violation of this policy may be sent in e-mail to abuse@netease.net or online.

Further details about NetEase policies can be found on the NetEase Service Agreement Page.