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Acceptable Use Policy

The NetEase Acceptable Use Policy has been formulated with the following goals in mind:

  • Ensure security, reliability and privacy of NetEase's systems and network, and the networks and systems of others
  • Avoid situations that may cause NetEase to incur civil liability
  • Maintain the image and reputation of NetEase as a responsible provider
  • Preserve the value of Internet resources as a conduit for free expression
  • Encourage the responsible use of net resources, discouraging practices which degrade the usability of network resources and thus the value of Internet services
  • Preserve the privacy and security of individual users

The Acceptable Use Policy below defines the actions which NetEase considers to be abusive, and thus, strictly prohibited. The examples named in this list are non-exclusive, and are provided solely for guidance to NetEase customers. If you are unsure whether any contemplated use or action is permitted, please send us a request online and we will assist you.

Please note that the actions listed below are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted by NetEase, or connected via the NetEase network. Furthermore, such services may not be advertised via deceptive marketing policies, as defined by the Federal Trade Commission.

General Conduct

  1. Customers are prohibited from transmitting on or through any of NetEase's services, any material that is, in NetEase's sole discretion, unlawful, obscene, threatening, abusive, libelous, or hateful, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law.
  2. NetEase services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. NetEase reserves the right to remove such illegal material from its servers.
  3. The customer is responsible for keeping his billing data with NetEase up-to-date and accurate. Furnishing false data on the service application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.
  4. The resale of NetEase products and services is not permitted, unless specifically permitted and documented in a written agreement.

System and Network Security

  1. Customers may not attempt to circumvent user authentication or security of any host, network, or account ("cracking"). This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorized to access, or probing the security of other networks (such as running a SATAN scan or similar tool).
  2. Customers may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
  3. Customers may not run un-authorized servers accessible via users connection. This includes mail servers, web servers, ftp, etc..
  4. Customers may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet.
  5. Users who violate systems or network security may incur criminal or civil liability. NetEase will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Email

  1. Harassment, whether through language, frequency, or size of messages, is prohibited.
  2. Customers may not send email to any person who does not wish to receive it. If a recipient asks to stop receiving email, the customer must not send that person any further email.
  3. Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it.
  4. Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings.
  5. Malicious email, including but not limited to "mailbombing" (flooding a user or site with very large or numerous pieces of email), is prohibited.
  6. Forging of header information is not permitted.
  7. NetEase accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Acceptable Use Policy or the Acceptable Use Policy of that other provider.
  8. These rules apply to other types of Internet-based distribution mediums as well, such as RLG's Ariel system (a system for sending FAX-like documents over the Internet).

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Questions about this policy should be sent via e-mail to Policy.

Reports of activity in violation of this policy may be sent in e-mail to abuse@NetEase.net.

Further details about NetEase policies can be found on the NetEase Service Agreement Page.