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If your question is not answered here please contact the Billing Department at 731-845-5640 or online**.

NetEase is now utilizing online invoicing system which can be accessed via a secure site. In order to access the online billing, you must first create a login. Note: This is not the same as your normal NetEase login. Click the Forgot your username or password link on the login page to get started. You can also access invoices by clicking the link in e-mail invoices.

Invoice

Invoices are generated on the first of each month for legacy customers. Effective 1/1/14, customers start date will be their invoice date as well. If customer has elected to receive a printed invoice, this will be mailed to the address listed on the account. Otherwise invoices are sent via e-mail to the e-mail address we have on file. It is the customers responsibility to keep their current e-mail address up to date and can be done through our online billing system. Unless specified otherwise the amount shown next to Payment Due is due in the NetEase office 21 days after invoice is generated.
Customers who have elected to have their payment drawn from their credit or debit card each month will be charged on the invoice date.

Payment is due 21 days after invoices are generated. If payment is not received within 30 days of invoice, account may be disabled without notice and may be subject to a $10.00 reconnection fee. Disabled accounts will not be reactivated until the past due amount is paid in full.

Q. Does NetEase charge Sales Tax on Internet Access?
A. Effective January 30, 2004 NetEase does not charge sales tax on Internet Access. Only Products and Services not related to Internet Access ,such as wireless equipment leases, are taxable.

Q. Where do I mail my payment?
A. Send payments to:
NetEase
P.O. Box 55
Parsons, TN 38363

Payments may also be made at our office located at 2210 Highway 641 South in Parsons, TN. (Next to the Decatur County Animal Clinic).   Or you can make payments at any branch of the Wayne County Bank. Click here for locations.
You must provide a copy of your invoice to make payments at any authorized payment center.

Q. When will I be invoiced for my service each month?
A. Invoices are generated monthly on your start date. i.e. If your account was started on the 15th, your invoice will be generated on the 15th each month. Legacy customers will continue to be invoiced on the 1st of each month.

Q. Can I change my invoice date?
A. If your payment can not be withdrawn on your invoice date, we can alter the invoice date to reflect the date funds will be available. Contact us via phone for details.

Q. What charges are included in my invoice?
A. Charges are generated for your monthly service and any other charges which may have accumulated. Such charges may include; Invoice Option Setup, excess use charges, etc..

Q. How will I receive my invoice?
A. Invoices are sent to the e-mail address you have on file. If you require a printed invoice sent via postal mail one can be sent if you have paid the Invoice Option Setup fee. If you require your invoice to be e-mailed to another address, you can change that address through your Profile options in the online billing system. It is the customer responsiblity to make sure we have the correct address for billing.

Q. When is the payment due?
A. Invoices are considered past due if not received in our office 21 days after invoice is generated. If payment is not received within 30 days account may be disabled. We will make every effort to contact you prior to disabling the account.

Q. How do I view my invoice online and pay it?
A. To view your online invoice, simply click the link in your e-mail. This will take you to the secure online billing system so that you can view or pay your invoice.
Pay the figure listed next to Amount Due as illustrated below.

Invoice

Q. Can I pay by credit card?
A. Yes, we accept Visa,Mastercard and Discover. Simply click the Pay Now button on the invoice to process your payment securely. Credit Card Autopay customers will have their monthly charges applied automatically after invoices are generated.

Q. I am going to be out of town for an extended period, can my charges be suspended?
A. Yes, simply contact the Billing Department and they will make arrangements for you.

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